Policy
Cancellations & Refunds
Understand our terms regarding service cancellations and payment refunds.
Policy
Cancellations & Refunds
Understand our terms regarding service cancellations and payment refunds.
1. Subscription Cancellations
You may cancel your monthly managed subscription at any time. To avoid being charged for the next billing cycle, cancellation requests must be submitted to support@nextwavedev.org prior to your next scheduled renewal date. Upon cancellation, you will retain access to your services through the end of your current paid billing period.
2. Refund Eligibility
Due to the nature of digital product development and the labor involved, we do not offer refunds on work that has already been delivered, nor do we issue prorated refunds for partially unused subscription months. If you are unsatisfied with our service, please contact us immediately so we can attempt to resolve the issue.
3. Custom Project Deposits
For fixed-price custom projects outside of our standard subscription plans, any upfront deposits paid to commence work are non-refundable once development or design work has begun, unless otherwise explicitly stated in your individual project agreement.
Contact Us
Tell us what you need help with, and we'll be in touch.
Next Wave Dev
PO Box 17322,
Seattle, WA 98127
A registered 501(c)(3) non-profit
Email Support
support@nextwavedev.org
(Expect a reply within 24 hours)
Phone
360-499-3512